Return Policy

At Cerafa Exim Private Limited ( to be considered as Cerafa hereafter), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use our services, or purchase our pet care products.

Information We Collect
When you interact with our website, we may collect the following types of information:

Personal Information

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment details (processed securely via third-party payment providers, we do not store your complete payment card details)

    
Non-Personal Information

• Browser type and version
• IP address
• Device information (operating system, screen resolution, etc.)
• Website usage data (pages visited, time spent, clicks)

Account & Order Information

• Purchase history
• Wishlist items
• Communication preferences

How We Use Your
Information We use your information to:

• Process and deliver your orders
• Communicate with you about purchases, promotions, and support
• Improve our website, products, and services
• Provide personalized recommendations
• Prevent fraudulent transactions and enhance security
• Comply with legal and regulatory requirements

Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. These may include:

• Essential cookies – to enable basic site functionality
• Performance cookies – to understand
• Advertising cookies – to deliver relevant promotions (if applicable)
• You may adjust your browser settings to block or delete cookies, but some features of the website may not function properly.

How We Share Your Information
We do not sell your personal data. However, we may share your information with:

• Service providers (payment processors, shipping companies, IT support)
• Marketing partners (only with your consent for newsletters or promotions)
• Legal authorities (when required to comply with applicable law or protect our rights)

Data Security

• We implement industry-standard security measures (SSL encryption, secure servers, restricted access) to protect your data. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

Your Privacy Rights
Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Opt-out of marketing communications at any time
• Restrict or object to certain data processing
• Request a copy of your data in a portable format

To exercise your rights, contact us at cerafaeximpvtltd@gmail.com

Children’s Privacy

• Cerafa does not knowingly collect personal information from children under 13 (or the age required by local law). If you believe we may have collected such information, please contact us, and we will take steps to delete it.

International Users

• If you are accessing our website from outside India, note that your information may be processed in countries with different data protection laws than your own.

Updates to This Privacy Policy

• We may update this Privacy Policy from time to time. The revised version will be posted with the updated “Effective Date.” We encourage you to review it regularly.